These Terms and Conditions constitute an Agreement between Lunar Transportation Limited and the Client in relation to providing Passenger Transportation Service as laid out below. Please review these Terms and Conditions carefully before accepting the Booking Confirmation.
Definitions:
“Client” refers to a person who books and pays for the provision of Passenger Transport Services.
“Guest” refers to a person or persons being transported.
“TfL” refers to Transport for London who are the regulatory body overseeing Passenger Transport Services and journeys.
“LTL” refers to “Lunar Carriages” / “Lunar Transportation” / “Lunar VIP” / “Lunar Airport Transfers” / “My Lunar”, are all trading names of Lunar Transportation Limited registered in England No: 14784960, which is the holder of TfL Private Hire Operator Licence No: 010663.
Registered address 71-75 Shelton Street, London EC2H 9JQ, United Kingdom.
Tel: +44 (0)333 880 0840 – Email: [email protected].
“Chauffeur” refers to a professional, self-employed service provider holding a Private Hire Driver Licence issued by TfL.
“The Vehicle” refers to the vehicle or vehicles licenced by TfL with which the Passenger Transport Service is carried out by the Chauffeur.
“Passenger Transport Services” refers to the service of transporting a Guest or Guests from a departure point to a destination point using a Vehicle or Vehicles.
“PHV Regulations” refers to the Private Hire Vehicles (London) Act 1998, the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000, and any incidental or supplemental legislation, including any subsequent iterations of the same.
Passenger Transport Services:
1) LTL accepts responsibility to accept bookings and to provide Passenger Transport Service to the Client and Guest in accordance with prevailing local laws and PHV Regulations.
2) LTL will provide a Booking Confirmation by email or other suitable electronic means with an estimated price for the journey to the Client which which will also be shown on the booking portal for Account Clients. It is the Client’s responsibility to check and advise LTL of any changes, corrections, or amendments to the booking, ahead of confirming the booking and before the journey commences.
3) LTL will provide the Client and/or Guest via email, SMS text or any other suitable electronic means the Chauffeur and vehicle details up to 24 hours, but not later than 15 minutes, prior to commencement of the journey.
4) LTL does not own, operate, or manage any Vehicles, and works with all chauffeurs as independent self-employed service providers and LTL collects fares on their behalf.
5) Client and/or Guest agree not to use LTL for any unlawful or illegal purposes and to comply with all applicable laws. 6) Client and/or Guest Agree to provide all required information to LTL in order for LTL to provide Passenger Transportation Services and that information to be true, accurate and up to date.
7) Client and/or Guest Agree not to do anything to damage the reputation of LTL or any of the Chauffeurs carrying out the journey(s).
8) Client and/or Guest Agree to treat with respect and not to be abusive or be violent towards an LTL employee, staff and/or Chauffeur(s) carrying out the journey(s).
9) Client and/or Guest(s) Agree not to consume alcohol while in a vehicle.
10) Client or anyone travelling in the vehicle under their booking, soils or damages the car, the Client will be liable, costs added to the final invoice on behalf of the Chauffeur.
11) Client and/or Guest agree if there are any children under 12 years old or under 135cm height travelling in the vehicle, they would need to travel using a child or booster seat. LTL will arrange a chauffeur with a child or booster seat if they are notified 24 hours prior to commencement of the journey or alternatively Client/Guest can use their own child or booster seat to comply with road safety laws.
12) Client and Guest will be provided with a contact telephone number by LTL which is available 24 hours a day 365 days a year, to deal with any issues that may arise before, during and after the journey. This number will be provided in the message containing Guest chauffeur and vehicle details. LTL Contact Telephone No: +44 (0)333 880 0840.
Booking Amendments/Cancellations:
1) Client or Guest must contact LTL to amend or cancel the booking(s) Immediately and NOT the Chauffeur, via:
Telephone: +44 (0)333 880 0840
SMS/WhatsApp: +44 7447 255 800
iMessage: [email protected]
Email: [email protected]
2) Bookings amendments or cancellation attempted via the Chauffeur are not deemed cancelled or amended irrespective of what the chauffeur may advice to the Client or Guest. Client will be liable for any cancellation and/or additional waiting time.
3) Changes or cancellations may be subject to a cancellation fee or additional waiting time, please refer to the Tariff Sheet.
Client/Guest Cancellation:
1) To amend or cancel a booking please contact us immediately via:
- Telephone: +44 (0)333 880 0840
- SMS/WhatsApp: +44 7447 255 800
- iMessage: [email protected]
- Email: [email protected]
2) Bookings amendments or cancellation attempted via the Chauffeur are not deemed cancelled or amended irrespective of what the Chauffeur may advice the Client or Guest. Client will be liable for any cancellation and/or additional waiting time.
3) Changes or cancellations may be subject to a cancellation fee or additional waiting time, please refer to the Tariff Sheet.
Waiting Time Charges:
1) Airport pickups include 60 minutes waiting time from flight arrival time. Thereafter, waiting time is chargeable at the prevailing rate mention in the Tarif Sheet provided.
2) Airport drop-offs include 60 minutes waiting time from booking time. Thereafter, waiting time is chargeable at the prevailing rate mention in the Tarif Sheet provided.
3) All other trips include 15 minutes free waiting time, thereafter, waiting time is chargeable at the prevailing rate mention in the Tarif Sheet provided.
Additional Fees:
1) Any additional expresses incurred (i.e. car parking, airport drop-off, tolls, etc) will be added to the final invoice on behalf of the Chauffeur and/or LTL.
2) Journeys may be subject to a fuel surcharge per trip on behalf of the chauffeur. Value of the surcharge will vary depending on the prevailing fuel prices. Fuel Surcharge will be shown on the Booking Confirmation for each journey and on the final invoice on behalf of the Chauffeur.
3) Client will indemnify and keep LTL indemnified against any costs (including legal costs), claims, damages, penalties, liabilities, expenses, proceedings, or interest LTL may suffer or incur, as a result of Client’s failure to comply with this Agreement.
Payment:
1) Payment is taken via credit or debit cards by LTL on behalf of the Chauffeur and LTL. No cash payment can be taken by LTL or by the Chauffeur apart from any tips, which are at Guest/Client discretion.
2) Payment is due on the date shown on the invoice and is to be settled accordingly via the means stated on the invoice. LTL reserves the right to withhold service should payment is not received.
3) Accounts payments will be taken on the due date using the credit/debit card registered with Client’s account to cover there Chauffeur fares, expenses and LTL commission.
4) Accounts where there is no registered card, Client is to make payment immediately on receipt of the invoice and if payment is not received latest by the due date, LTL will charge late payment fee of 10% of the invoice value per day until fully settled by the Client and withhold further service until such time payment is made in full.
5) VAT is chargeable only on our commission element of each journey and VAT breakdown will be shown on Client final invoice.
General Data Protection Regulation:
1) LTL collects, processes, and stores the information and personal data of the Client and or Guest submitted in relation to provision of Passenger Transportation Services. All processing activities shall be carried out in accordance with your individual rights as defined by the General Data Protection Regulation.
2) The Client and Guest understands that by submitting information, they are agreeing for LTL to process and store that data. This data shall be stored only for the duration of the previously outlined purpose for collection. LTL never store or process Client and/or Guest data longer than LTL needs to, and LTL do not use the data for any purpose other than those that have been agreed to.
3) The data The Client and/or Guest provide LTL will never be shared with or transferred to any third-party unless to fulfil Passenger Transportation Services booked with LTL.
4) The Client and/or Guest reserves the right to request LTL to update their personal data at any time. They can also request information about their personal data, withdraw their consent for LTL to process their information or request a transfer or deletion of their data. However, LTL may need to store some if not all the data for compliance to local laws and regulations.
5) For more information and to request the data LTL hold for you, please email LTL at [email protected].
Liability:
1) Any quoted pick-up or journey times are best estimates only and whilst LTL or the Chauffeur uses reasonable efforts to convey Guest(s) to their destinations in the shortest possible time, LTL shall have no liability if a pick-up or journey time exceeds any estimate given or otherwise exceeds the Client’s or the Guest’s expectations for whatever reason, nor shall LTL have any other liability to the Client or the Guest in connection with the time at which the Guest reach or fail to reach their destination.
2) It shall be for the Client or Guest to ensure that all valuable(s), unusual high price items or any other items carried in the Vehicle for the duration of the booking are covered by appropriate insurance. LTL cannot entertain any claim for loss of or damage to any such items.
3) LTL will endeavour to fulfil the booking, however, due to any unforeseeable circumstances it cannot, LTL with Client’s and or Guest consent, arrange for an alternative Passenger Transportation Service provider to fulfil the booking in accordance prevailing laws and regulations.
4) LTL will not be liable to Client or Guest for: loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.
5) Any claim or complaint shall be notified by the Client to LTL within 3 days of each respective journey containing the relevant booking details for account bookings and within 24hours of the journey completing for all non-account bookings.
6) Subject to the provisions of this section and except in the case of death or personal injury, LTL’ aggregate liability arising from or in connection with the provision of the Services to the Client under these terms and conditions shall not exceed £500. LTL reserves the right to require reasonable supporting evidence, such as phone records or similar, where a refund or discount is requested.
7) Client shall not have the right to assign this Agreement.
Lost & Found Items:
1) LTL nor the Chauffeur are responsible for items left in a vehicle after the journey has ended. It is Guest responsibility to check and to make sure all items and belonging are taken with them upon completion of the journey.
2) Chauffeurs will endeavour to check their vehicles immediately on completion of all journeys and any item(s) found will be immediately repatriate to the Guest and notified to LTL.
3) In the event Chauffeur recovers an item left by a Guest at a later stage, chauffeur will notify LTL immediately who will liaise with the Client/Guest to repatriate the found item(s).
4) In the event the Chauffeur cannot repatriate the found item(s), it will be brought to LTL office and logged with a member of staff. The item(s) will be repatriated to the Client or Guest by Royal Mail Tracked Service. Where the Guest or Client are overseas, the found item(s) will be stored in LTL offices for a maximum of 90 days, without accepting any liability, and will courier to Guest or Client overseas address at Client or Guest cost.
5) LTL or the Chauffeur are not liable for any losses suffered by Client or Guest or will be held responsible for the item(s) going missing while in the possession of Royal Mail or any other courier services. Client or Guest to claim their loss directly with the appropriate delivery handling service.
Complaints:
1) For any complaints or further assistance please contact LTL: Tel: +44 333 880 0840 – Email: [email protected].
Jurisdiction:
1) This Agreement shall be governed by and in accordance with English law.
2) All parties irrevocably submit for all purposes in connection with this Agreement to the exclusive jurisdiction of the English Courts.
By entering the vehicle and/or using the service, The Client and the Guest accept these Terms and Conditions and be governed by them.